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Operated by Shathu Param Pty Ltd (ABN 45 679 675 515)
Effective: 2 July 2026
Version: 1.0
Review: July 2027
This Privacy Policy explains how Ayul Community Care collects, uses, stores, discloses and protects personal information obtained through our website, contact forms, referral forms and during the delivery of disability support services. We are committed to handling information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and our obligations under the NDIS Practice Standards.
This policy applies to participants, prospective participants, family members, nominees, guardians, carers, referrers, employees, contractors, job applicants, website visitors and any other individual whose personal information we collect.
We may collect personal information such as names, addresses, telephone numbers, email addresses, dates of birth, emergency contacts, NDIS participant numbers, funding details, support needs, goals, medical and health information, allied health reports, referral information, payment information, feedback, complaints and correspondence. Through our website we may also collect technical information such as IP address, browser type, operating system, pages viewed and approximate location.
As an NDIS provider we may collect sensitive information including disability, health, cultural, language and support information where reasonably necessary to provide services or where required by law. Sensitive information is handled with additional care and confidentiality.
We collect information directly from you, your authorised representative, healthcare professionals, support coordinators, plan managers, the NDIA, government agencies, referral partners, and through our website’s contact and referral forms. We may also collect website analytics through cookies and similar technologies.
We collect information to respond to enquiries, assess referrals, deliver supports, develop service agreements, communicate with participants, manage invoicing, comply with legal and NDIS requirements, improve our services, protect health and safety, investigate complaints and operate our business.
We only disclose personal information where you have authorised us, where required by law, or where reasonably necessary to deliver services. Recipients may include the NDIA, plan managers, support coordinators, healthcare professionals, emergency services, insurers, auditors, IT providers and regulators.
We take reasonable physical, technical and organisational measures to safeguard information against misuse, interference, loss, unauthorised access, modification or disclosure. Access is restricted to authorised personnel and contractors who require the information to perform their duties.
We retain information only for as long as required by law, contractual obligations and operational needs. When information is no longer required it is securely destroyed or de-identified where appropriate.
Our website may use cookies to improve user experience, understand website performance and maintain website security. You may disable cookies through your browser settings, although some functionality may be affected.
You may request access to the personal information we hold about you or request corrections where information is inaccurate, incomplete or out of date. Requests should be made using the contact details below.
If you have concerns regarding your privacy, please contact Ayul Community Care first. We aim to acknowledge complaints promptly and investigate them fairly. If you remain dissatisfied you may contact the Office of the Australian Information Commissioner.
Privacy Officer
Ayul Community Care
Email: shathu@ayulcommunitycare.com.au
Phone: 0450 602 904
Website: www.ayulcommunitycare.com.au
We may update this Privacy Policy from time to time to reflect changes to legislation, our services or our business practices. The latest version will always be available on our website.
Providing Holistic & Person-Centred Disability Support Across Sydney NSW.
Ayul Community Care acknowledges the Traditional Custodians of the lands on which we work and provide our services. We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.
